Greetings from your new HOA management company, GrandManors. We wanted to reach out to address some confusion regarding where and how phone calls to Town Hall are being answered.
In an effort to ensure all calls to Town Hall are answered, when you call (407) 566-1200, your call will be answered by the GrandManors call center. The call center will answer “Hello, GrandManors” and ask for your name and address. Providing this information allows the staff member to know you are calling from Celebration so they can access the correct information. Currently, the call center is able to address 82% of all calls. If the call center staff is unable to address your question or concern, they will ask you to hold while they connect you with a Town Hall staff member.
We understand that this is one of a number of changes you are experiencing during this transition period and will be here to assist you and answer questions as they arise.
GrandManors is committed to maintaining the special culture that Celebration has cultivated over the last 25 years and look forward to working with you to ensure that this and any future changes only enhance what makes Celebration so special.