The CROA Board and GrandManors have established performance metrics that will be reviewed quarterly. Metrics are reported monthly, based on the previous month’s workdays, and graded PASS/FAIL by the CROA Board. Each failed metric incurs a $1,000 deduction from GrandManors’ monthly management fee, applied to the following month’s invoice.
Grading periods are as follows:
- Q1 (Jan-Mar): Reviewed at April Board meeting
- Q2 (Apr-Jun): Reviewed at July Board meeting
- Q3 (Jul-Sep): Reviewed at October Board meeting
- Q4 (Oct-Dec): Reviewed at January Board meeting
GrandManors may contest a grade by providing supporting documentation before the next Board meeting, after which the determination becomes final.
Operational Efficiency and Compliance
- Work Orders: Ensure at least 80% of work orders are completed monthly, tracked via the MyCelebrationFL app and maintenance logs.
- Covenants Inspections: Conduct 824 or more monthly inspections of homes and townhomes, contingent on staffing and mitigating factors, with reporting from SmartWebs.
- Pools and Parks Inspections: Complete 100% inspections of pools (6) and parks (82) each month, with detailed reporting provided to the Board.
- ARC Submissions: Achieve 100% timely response to homeowners on ARC applications or submission to the ARC Committee within 10 business days.
- Procurement: Obtain three bids or make a best effort for contracts over $10,000, unless pre-existing agreements or proprietary conditions apply.
Financial and Administrative Timeliness
- Financial Reporting: Deliver accurate monthly financial reports, including preliminary and approved summaries, by defined deadlines.
- Board Packet Preparation: Provide Board meeting packets and agendas within specified timelines to ensure adequate preparation.
- Quarterly Billing Notices: Ensure 100% of quarterly CROA billing notices are sent on time via email and USPS mail, with accuracy confirmed by reports.
Resident Experience Survey
- Feedback Surveys: Publish monthly feedback surveys on the Celebration website to measure resident satisfaction, regardless of response volume.
2026 Resident Experience Surveys
| January | July |
| February | August |
| March | September |
| April | October |
| May | November |
| June | December |