Celebration’s Frequently Asked Questions
Welcome to our Frequently Asked Questions page. We’ve made some changes to our website, so we made a place where folks can come to get answers to some of the top questions we’ve received.
How do get my User ID or Password if I forgot it?
Your existing username and password will continue to work on the redesigned website. If you’ve forgotten what your login credentials are, click the “Lost your password?” link located below the login screen.
If you are a resident and would like access to the resident portal/forums, contact our office to get assistance at 407-566-1200 or at townhall@ciramail.com.
Where can I find documents like the Community Charter, ARC Schedule, or Design Guidelines?
Use whichever is most convenient for you:
- Celebration website under Community Governance > Governing Documents
- Town Hall (851 Celebration Avenue)
- Email – request information from the Architectural Review Coordinator: ARC@celebrationtownhall.com
Where can I find information about Celebration events, news and homeowner notices?
The “Events” tab on the main menu will lead you to our online calendar of meetings and events. Notices are easily located on the home page and all other news and important information are found under the Communications tab. Don’t forget to sign up for email blasts and visit our social media platforms like Facebook, Twitter, and Instagram.
Where can I find forms for resident ID cards and vehicle decals?
Forms can be found under the Home > Town Hall. After completing the forms, you may submit them at Town Hall during normal business hours and receive your passes.
What recreational programs or classes are offered in Celebration?
To learn about our extensive list of recreational activities and programs click the “Things To Do” tab on the main menu under the Recreation & Facilities tab. You can also call our Parks & Recreation Department at 407-566-1200 or feel free to stop by Town Hall
How can I can register for an event or book a facility?
To inquire about facility rentals and other related services, please get in touch with the Celebration Parks and Recreation Department by emailing townhall@ciramail.com or by calling 407-566-1200. Click here to view the Facility Rental Application.
What types of projects require prior approval from the ARC?
Any change on the exterior of the property requires approval. For example, painting the home, changing landscaping, replacing the mailbox, altering house numbers, any change to fencing (including adding or removing). It is better to obtain written approval – even for very minor projects – than find later the changes were not approved and have become a violation of the Covenants. ARC applications can be found by clicking HERE. Completed applications may be dropped off in person at Town Hall (851 Celebration Avenue) or sent via email to townhall@ciramail.com.
Where do I get a condo parking sticker or report that something is wrong with my condo?
I have a maintenance question, but am unsure who to contact?
You can always submit your request through the My Celebration FL app. Once the request is submitted it will be directed to the appropriate department and you will receive status updates regarding the request until the issue is resolved. More information on “My Celebration FL” is located under the Communications tab.
Where can I make my HOA payments?
Log in to www.GrandManors.com, click on Resident Portal and choose “Make a payment” or call 1-855-947-2636 to pay over the phone.Â
What are the hours for the parks and pools?
Community Park Hours
Passive Parks & Playgrounds: Dawn to Dusk, Dog Park: 6:30 a.m. – 10 p.m., Lakeside Basketball Court: 7 a.m. – 10 p.m., Tennis Courts: 7 a.m. – 10 p.m.
Community Pool Hours
May 1–Labor Day: 7 a.m.–10 p.m. • Labor Day–April 30: 7 a.m.–8 p.m. The pool at Spring Lake and Island Village will open one half-hour after sunrise and close one half hour prior to sunset. All hours are subject to change without notice. A valid CROA ID card is required for access. Our Lakeside Pool and Spring Park are constantly heated. However, when the air temperature is below 50 degrees at 7 a.m., the Lakeside pool will remain closed until noon that day to help conserve energy. If the air temperature remains below 50 degrees, the pool may remain closed.
All hours are subject to change without notice and a valid CROA ID card is required for access.
Interested in Living Here?
Celebration has successfully combined education, health, community, technology and architecture into a community with a strong sense of self. World-renowned architects designed Celebration to be a new and exciting place to live, work and play.